Loading... Please wait...

Customer Service

Welcome to Kids Like That!

If you have any questions about anything within our store, please do not hesitate to call us on (08) 8355 3269 or email us at sales@kidslikethat.com.au

Our trading hours: Tuesday to Saturday 10.30am – 5.30pm (unless otherwise notified).

Happy shopping! xx

 

Price

All prices quoted are in Australian Dollars and inclusive of Goods and Services Tax (GST).

We reserve the right to change or alter Prices of Goods on this website without notice to you.

Payment

We accept payments via PayPal and direct deposit.

Direct Deposit: Please leave your reference when transferring funds. All orders paid for via bank deposits will be sent once funds have been cleared (approx. 3 working days).

*Postage and Handling 

Please allow up to 3 business days for your order to be processed and packed.

Australia

Standard delivery fee - $9.90

Free shipping on all orders over $100! (Except for Goods that require special delivery).

Additional delivery fee may apply for delivery address outside of metropolitan regions.

International

Standard delivery fee - $25.00

Free shipping on all international orders over $150! (Except for Goods that require special delivery).

Big and bulky Goods

Please note, large items will be measured by cubic weight and may incur additional delivery fee. We reserve the right to charge additional delivery fee should the item(s) you are purchasing be bulky/heavy. Should this apply we will contact you to provide you with another invoice for the additional delivery fee to be paid for. To give you an idea/as an indicative guide, anything more that 5kg cubic weight and/or bigger than 510 x 435mm may incur additional delivery fee. We will contact you to confirm the shipping fee.

We will notify you of any change to the delivery fee for your order. If you do not wish to continue with your order, you may cancel your order. We will refund the money paid to us in respect of your order and make reasonable endeavours to process a refund of money paid to us within 5-7 business days.

We use Australia Post and Sendle for our deliveries. Please refer www.auspos.com.au and www.sendle.com for estimated delivery times.

All international orders will be sent by Air Mail with no insurance and without tracking. Additional delivery fee may apply should you request your order be sent with tracked parcel and/or with insurance. International buyers are responsible for their local import duties and taxes.

Please ensure you have provided us with a correct address. Should your parcel(s) are returned to us as undeliverable, an additional postage will apply to resend your order.

Returns and exchanges

We may offer you an exchange or refund provided that the item(s) purchased

  • Is in saleable condition
  • Is unworn, unused and with all original packaging and tags attached.
  • Is not subject to the exclusions listed below:

Exclusions: gift cards, swimwear, underwear, custom made and altered products, bedding accessories, cosmetics.

All returns or exchanges will need to be within 7 days of the date of purchase with the original proof of purchase. We do not refund on postage and you are responsible for the cost of returning the item(s) to us. You will need to pay for the additional postage if you are exchanging an item.

Please Note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and allows you to track the item. 

We are not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

Strictly no returns or exchanges on sales items.

Faulty goods

All items at our store are thoroughly checked and packed with extra care. In the unlikely event that an item is faulty or damaged please contact us immediately and we will organise a replacement or provide you with a refund for the money paid for the merchandise. Faulty and damaged goods must be returned in its original condition (unused, unworn and tags attached).

Where an item is damaged through misuse or abnormal use, we cannot provide a refund, exchange or repair.

Out of stock items

We have a physical store and online shop. On very rare occasions we may be out of stock if your online order overlaps with a purchase in our retail store; or due to system error you have been able to purchase an item that is sold out through our website. Should any of these incidents occur we will notify you and let you know an anticipated delivery time for the item or provide you with a full refund in respect to the out of stock item purchased.

Pre-order for Micro Scooters

Pre-order accepted for Micro Scooters that are currently out of stock. We cannot guarantee the delivery times and these can take from 1 to 4 weeks for delivery. You will be contacted if there is an unexpected delay.

Payment is required at the time you place your pre-order.

All pre-orders are processed as regular orders.

 

Disclaimer

We endeavour to display our products as accurately as possible to assist you selecting the items that best suit your needs. All of the sizing of our goods are based on the indicative guides provided by our label providers. Due to individual computer settings there may be instances where the colours you see via this website may appear slightly different to the actual goods.

We do not make any warranty as to the accuracy and completeness of the information on this website and that any products or services will meet your requirements. We reserve the right to change any detail on this website at any stage. In the unlikely event incorrect information has been provided (e.g typo) we reserve the right to amend the detail, cancel the order or remove the product.


 

Connect with us

Newsletter